Returns & Exchanges
At Roast'n, we stand by the quality of our artisanal coffee and gourmet snacks, offering a 30-day satisfaction guarantee on all non-perishable items. Due to food safety regulations, we cannot accept returns on opened food products, but we will happily replace any items that arrive damaged or defective.
Initiate Your Request
Contact our support team within 30 days of delivery with your order number and a brief description of the issue.
Verify Product Condition
For damaged goods, please attach a clear photo of the packaging and product to help us process your claim faster.
Receive Authorization
Once approved, we will provide a prepaid shipping label for non-perishable returns or confirm your replacement order details.
Refund or Replacement
After we receive your return or verify the defect, we will issue a full refund to your original payment method or ship out a fresh batch immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing